Help Centre

Make sure you are entering the email address and password associated with your GymBuddy account.

GymBuddy account emails currently use the @buddy.co.uk domain.

Select Create an Account from the GymBuddy home page and complete the registration process.

Open My Profile and select Edit Profile. You can update your name, fitness goal, profile bio and profile picture.

Open the Workouts section and select Create Workout.

Enter the workout type, location, start time, end time and other required information.

Open the workout details page and send a join request.

The workout owner must accept your request before you become an accepted participant.

The workout is added to your Joined Workouts and you gain access to the workout group chat.

When the workout owner cancels a workout, all accepted participants receive a notification.

Only the workout owner can mark a workout as completed.

The workout can only be completed after its scheduled end time.

The workout status becomes completed.

Workout history and streak information are updated for the owner and accepted participants.

GymBuddy allows one-to-one private conversations between users.

Users who are already connected through an accepted workout can communicate directly.

If you are not already connected with another user, your first message can be sent as a message request.

The receiver can accept or reject the request.

The workout owner and accepted participants can access that workout's group chat.

GymBuddy recommends users who may be compatible workout partners.

GymBuddy currently compares several factors including fitness goals, workout streaks, workout experience and shared workout interests.

A higher percentage indicates that the recommendation system found more similarities between your workout information and the other user's information.

Yes. Select View Profile from the recommendations page to see their public GymBuddy profile.

GymBuddy may notify you about workout join requests, accepted or rejected requests, private messages, message requests, workout cancellations and workout completions.

Yes. You can mark individual notifications as read or use Mark All as Read.

Yes. Notifications can be deleted individually.

Workout streaks update when completed workouts are recorded.

Consecutive workout days increase the streak, while completing multiple workouts on the same day does not incorrectly increase it multiple times.

Completed workouts are recorded in your GymBuddy workout history.

Open the relevant workout and select the report option.

Reports may include spam, unsafe activity, suspicious behaviour, inappropriate workout information or other concerns.